Terms of Service

Last updated: July 2026

Welcome to Soc-Promotion. These Terms of Service ("Terms") set out the conditions under which we provide our services and under which you may access and use our website, located at soc-promotion.com (the "Site"), and the social media marketing services offered through it (the "Services"). Please take a few minutes to read them carefully. By creating an account, placing an order, or otherwise using the Site, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Refund Policy, which are incorporated here by reference. If you do not agree with any part of these Terms, please do not use the Site or the Services.

We've done our best to keep the everyday parts of this document clear and fair, and our aim has always been to build a service our customers enjoy using. The sections further down set out the standard legal terms that govern our relationship. If anything is unclear, our support team is happy to walk you through it.

1. Definitions

To keep things simple, a few terms are used throughout this document:

• "We," "us," and "our" refer to Soc-Promotion and the company operating it, whose details appear at the end of this page.
• "You" and "your" refer to any person who accesses the Site or uses the Services, whether as a registered user or a guest.
• "Account" refers to the personal profile you create on the Site to access and manage the Services.
• "Order" refers to a request you place for one of our Services, such as followers, likes, or views for a chosen social media profile or post.
• "Balance" refers to the funds credited to your Account and available to spend on the Services.

2. Eligibility and your account

To use the Services, you should be of legal age to enter into a binding agreement in your country of residence. By using the Site, you confirm that you meet this requirement and that the information you provide is accurate and up to date.

When you register, you are responsible for keeping your login details confidential and for any activity that takes place under your Account. If you ever notice unusual activity or believe someone else has accessed your Account, please let us know right away so we can help you secure it. You may keep one Account for your personal use; if you need more than one for a legitimate reason, simply reach out and we'll be glad to assist.

3. Our services

Soc-Promotion provides social media marketing packages for Instagram, TikTok, YouTube, and Facebook. Depending on the platform, a Service may add followers, likes, views, or automatic likes to the native counter of the profile or content you select.

Our Services are designed to strengthen visible social proof with stable, real-looking results. A delivered count is a real result in the platform's native interface, but it does not mean that every delivered profile will become an active fan, customer, or regular viewer. We do not guarantee organic interaction, sales, reach, recommendations, ranking, or viral performance.

We never require your social media password, login, recovery code, OAuth approval, or session token. Across seven years and more than one million completed orders, we have not recorded a single verified customer ban caused by our Service. Social media platforms are independent third parties and may change their algorithms, validation systems, counters, terms, or enforcement without notice, so this track record is not a guarantee that platform action is impossible.

The current package sizes, delivery options, prices, and other Service-specific details are stated on the relevant Service page and form part of these Terms.

4. Placing an order and delivery

You are responsible for checking the username, profile link, post, video, quantity, and other target details before placing an Order. The target must remain public, accessible, and unchanged while delivery and any applicable protection period are active.

Instagram and TikTok Orders usually start within a few minutes after payment, although platform or technical conditions can occasionally cause a longer delay. Start and completion estimates for other Services vary; the relevant Service page is the best guide. Larger Orders may be delivered in controlled portions, and some Services use a different traffic or processing model. These choices are made to maintain delivery quality and stability.

If you enter an incorrect target, make a profile private, change a username, delete or archive the target content, or otherwise prevent delivery, the Order may be interrupted and is not automatically eligible for a refund or refill. Contact support as soon as possible. We review these situations individually and try to find a reasonable solution, but we cannot promise recovery of resources already committed to an incorrect or unavailable target.

Please do not run another provider's campaign on the same target at the same time. Overlapping delivery makes changes impossible to attribute and places the affected result outside automatic refill coverage.

5. Pricing and payment

Prices for each Service are shown on the Site and may be updated from time to time to reflect market conditions and the cost of providing the Services. The price that applies to your Order is the one displayed at the moment you complete your purchase.

We accept a range of convenient and secure payment methods, including major cards and popular digital wallets, as described on our Payment and Delivery page. All payments are processed by certified third-party payment providers using industry-standard encryption. We do not store your full card details on our servers.

6. Your account balance

Your Balance holds the funds available for you to spend on the Services, including any amounts you add, along with bonuses, referral rewards, and refunds we credit to you. Your Balance is intended to be used toward Orders on Soc-Promotion. If you ever have unused funds and questions about them, simply get in touch with our support team and we'll be glad to help you find the best option.

7. Refunds, refills, and guarantees

Every paid Order includes our 90-Day Non-Drop & Automatic Refill Guarantee. Non-drop is our delivery standard, and drops are uncommon. Because social platforms can change their algorithms, validation systems, account checks, and counters, an occasional change can still occur. Our system monitors the delivered result for 90 days and automatically starts a free refill when it detects an eligible drop. You do not need to track the count or contact support.

If an eligible result cannot be restored successfully through refill, or a service-side technical problem prevents us from delivering an Order for an extended period — usually a few days, depending on the Service and the issue — we review the Order for an appropriate full or partial refund. Refunds are usually credited to Account Balance and may be returned to the original payment method where appropriate.

Completed Orders are generally not refundable merely because the result did not produce an expected organic outcome. Customer-controlled errors and unavailable targets are not automatically refundable, and overlapping third-party campaigns are outside refill coverage. Even where an automatic entitlement does not apply, our support team reviews unusual situations individually and works toward a fair solution whenever reasonably possible.

The complete conditions and refund process are described in our Refund Policy, which forms part of these Terms.

8. Acceptable use of the services

We ask that you use the Site and the Services in good faith and in a way that is lawful and respectful of others. In particular, you agree not to interfere with the normal operation of the Site, use the Services for any unlawful, fraudulent, or abusive purpose, or use the Services to promote content that is illegal or that infringes the intellectual property, privacy, or other rights of any third party. Each social media platform also has its own terms and community guidelines, and you are responsible for ensuring that your use of the Services complies with them.

9. Chargebacks and payment disputes

We take payment fraud seriously. If you ever have a concern about a charge, please contact our support team first — in nearly every case we can resolve it directly, and far more quickly than a formal dispute would allow. Initiating a chargeback or opening a payment dispute with your bank or payment provider without first contacting us is treated as a breach of these Terms. In such cases, we reserve the right, at our sole discretion, to suspend or permanently terminate your Account, forfeit any remaining Balance, cancel any pending or active Orders, and, where technically possible, reverse or withdraw the Services associated with the disputed payment. We further reserve the right to decline future service to any user who has initiated a fraudulent or unwarranted chargeback.

10. Suspension and termination

We reserve the right, at our sole discretion, to suspend, restrict, or terminate your Account, and to refuse, cancel, or discontinue the Services, at any time and without prior notice or explanation. This includes, without limitation, situations where we believe you have violated these Terms, provided false or misleading information, engaged in fraudulent, abusive, or unlawful activity, initiated an unwarranted chargeback, or acted in a way that may harm the Site, other users, our providers, or us. Upon termination, your right to access and use the Services ends immediately.

11. Disclaimer of warranties

To the fullest extent permitted by applicable law, the Site and the Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, or statutory. We do not warrant that the Services will be uninterrupted, timely, error-free, or free of harmful components, or that any particular outcome will be achieved — including, without limitation, the activity level, authenticity, engagement, quality, or long-term retention of any followers, likes, views, or other metrics — except as expressly stated in the description of a specific package. Social media platforms are operated by independent third parties and are entirely outside our control, and we make no warranty regarding their behavior, algorithms, availability, or policies. Any reliance you place on the Services is at your own discretion and risk.

12. Limitation of liability

To the fullest extent permitted by applicable law, in no event shall Soc-Promotion, its owners, affiliates, or personnel be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, reputation, or business opportunities, arising out of or in connection with your use of (or inability to use) the Site or the Services. This includes, without limitation, any suspension, restriction, ban, shadow-ban, removal of content, reduction in reach, or other action taken by a social media platform against your account or content. This limitation applies regardless of the legal theory on which a claim is based, whether contract, tort, negligence, strict liability, or otherwise, and whether or not we have been advised of the possibility of such damages. Where liability cannot lawfully be excluded, our total aggregate liability to you for any and all claims shall not exceed the amount you actually paid for the specific Order giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Soc-Promotion, its owners, affiliates, and personnel from and against any and all claims, demands, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your violation of these Terms, or your infringement of any applicable law or the rights of any third party. This includes, without limitation, any claim brought by a third party in connection with content or accounts you promoted through the Services.

14. Intellectual property

The Site, including its design, text, graphics, logos, and other content created by us, is owned by Soc-Promotion or its licensors and is protected by applicable intellectual property laws. You are welcome to use the Site for the purpose of accessing the Services, but you may not copy, reproduce, distribute, or create derivative works from our content for commercial purposes without our prior written permission.

15. Service availability

We aim to keep the Site and the Services available at all times. From time to time, we may need to carry out maintenance, updates, or improvements, which could briefly affect availability. Whenever this happens, we work to keep any interruption as short as possible, and if it affects an Order of yours, we'll make sure you're taken care of.

16. Governing law and dispute resolution

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter, or the Services (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of Poland, without regard to its conflict-of-laws principles. You agree that the competent courts located in Warsaw, Poland shall have exclusive jurisdiction to settle any such dispute. Before pursuing any formal proceedings, we encourage you to contact us so that we can try to resolve the matter directly and amicably.

17. Privacy

We take the protection of your information seriously. We use industry-standard security practices to keep your data safe, and we never sell or share your personal information for marketing purposes. For full details on what we collect, how we use it, and the rights you have, please see our Privacy Policy.

18. Referral program

Our referral program is a simple way to earn by sharing Soc-Promotion with others. When someone you refer joins and uses the Services, you can receive rewards that may be applied toward your own Orders on the platform. We just ask that the program be used fairly and in good faith. Creating multiple accounts or using other artificial means to obtain referral rewards is not permitted, and we reserve the right to withhold rewards obtained in this way. If you have any questions about how the program works, our support team is happy to explain.

19. Changes to these terms

We may update these Terms from time to time to reflect changes to our Services, technology, or applicable requirements. The current version is always available on this page, along with the date it was last updated. We encourage you to review it periodically. Your continued use of the Site after any update means you accept the revised Terms.

20. Contact us

If you have any questions about these Terms or about the Services, we're here to help. The easiest way to reach us is through the form on our Contact page, where our support team is available around the clock and will respond as soon as possible.