Last updated: July 2026
Soc-Promotion is built to solve genuine order problems fairly while keeping the rules clear enough to prevent misuse. This Policy explains the difference between automatic refill protection and a refund, the situations we can cover, and the responsibilities that remain with the customer. It should be read together with our Terms of Service and Payment and Delivery page.
Our customer-first approach
Most problems have a practical solution. When an Order needs individual review, our support team looks at what was ordered, what was delivered, the condition of the target, and any platform or technical issue involved. We aim to resolve genuine cases in a way that is fair to the customer without creating an automatic refund right for circumstances outside our control.
90-Day Non-Drop & Automatic Refill Guarantee
Non-drop is our delivery standard, and drops are uncommon. Social platforms can still change their algorithms, validation systems, account checks, or public counters without notice. Those changes can occasionally affect a delivered result even when the original delivery completed correctly.
Every paid Order is therefore protected by our 90-Day Non-Drop & Automatic Refill Guarantee. Our system monitors the delivered result for 90 days. If it detects an eligible drop, a free refill starts automatically. You do not need to watch the counter, submit evidence, open a ticket, or contact support for a routine refill.
Monitoring continues during the protection period. If an eligible result cannot be restored successfully because refill is unavailable or repeatedly ineffective, the Order can be reviewed for an appropriate refund.
When a refund may apply
Refunds are reviewed individually rather than issued automatically. They may apply in situations such as:
- An Order that cannot be delivered. A service-side technical or supply problem prevents the Order from starting or completing for an extended period — usually a few days, depending on the Service and the issue — and we cannot restore delivery within a reasonable time.
- An incomplete Order. Only part of the purchased amount was delivered and we are unable to complete the remaining amount.
- An unsuccessful covered refill. An eligible drop occurred within the 90-day protection period and our automatic refill process cannot restore the covered result.
- A confirmed payment problem. A duplicate or otherwise incorrect charge is verified in our payment records.
Depending on what was delivered and what can still be restored, the appropriate resolution may be a full refund, a partial refund for the undelivered amount, continued delivery, or another reasonable adjustment agreed after review.
Customer responsibility
You are responsible for checking the target before ordering and keeping it available. The profile or content must remain public, the username and link must remain correct, and the target post or video must not be deleted or archived while delivery and refill protection are active.
Please also avoid running another provider's campaign on the same target at the same time. Overlapping delivery makes count changes impossible to attribute and places the affected result outside automatic refill coverage.
If you enter an incorrect username or link, select the wrong content, make the target private, change the username, delete the target, or otherwise prevent delivery, the Order is not automatically eligible for a refund or refill. Resources may already have been committed before the error becomes visible. Contact us as soon as possible: we still review each situation individually and try to find a reasonable solution, but we cannot guarantee one where the problem was created by customer-controlled information or changes.
Completed Orders and expected outcomes
An Order delivered in full is generally not refundable merely because it did not produce a particular organic outcome. Followers, likes, and views strengthen visible social proof, but we do not guarantee organic interaction, reach, recommendations, ranking, sales, or viral performance.
This does not remove the 90-day automatic refill protection. A completed Order remains covered for eligible drops under the conditions above.
How delivery issues are handled
Instagram and TikTok Orders usually start within a few minutes, while exact start and completion times vary by Service, package size, selected speed, and platform conditions. Larger Orders may be delivered in controlled portions, and other platforms may use a different traffic or processing model.
A short delay does not automatically mean an Order has failed. If a service-side problem continues for an extended period — usually a few days, depending on the Service and the issue — and our team confirms that ordinary delivery cannot resume, we will either restore delivery or approve the appropriate refund.
How to request a refund review
Automatic refills do not require a request. For a refund or another issue that needs individual review, use the form on our Contact page and include your Order number, the email address linked to the Order, and a short description of what happened.
Our support team will review the delivery history, target status, monitoring data, and any relevant payment record. We will then explain the available resolution clearly.
How refunds are issued
Approved refunds are usually credited to your Account Balance, where the funds are available immediately for another Order. Where appropriate, a refund may instead be returned to the original payment method. Card and wallet processing times depend on the payment provider and bank.
For Orders paid with cryptocurrency, refunds are credited to Account Balance by default. Where a return to the original crypto wallet is available, the applicable network transaction fee is deducted from the returned amount.
Chargebacks and payment disputes
If you believe a charge is incorrect, contact us before opening a dispute or chargeback. Genuine issues can usually be investigated and resolved more quickly through support. Fraudulent or unwarranted chargebacks are treated as a breach of our Terms of Service, and we reserve the right to restrict or terminate the Account and associated Services after review.
We're here to find a fair solution
Policies cannot describe every unusual situation. Where the standard rules do not provide a clear answer, we review the facts individually. Our goal is to protect customers from genuine service failures, keep automatic refill protection effortless, and still maintain reasonable safeguards against misuse.