Privacy Policy | Soc-Promotion

Effective: January 2026

This Privacy Policy explains how Soc-Promotion collects, uses, stores, and protects the information you share with us when you visit our website at soc-promotion.com (the "Site") or use the services offered through it (the "Services"). We've written it to be as clear as possible, so that you always understand what happens to your data and the choices and rights you have. This Policy uses the same defined terms as our Terms of Service and should be read together with it.

Protecting your privacy is a responsibility we take seriously. We only ever collect the information we genuinely need, we handle it with care, and we never sell it. If you have any questions after reading this Policy, you're welcome to reach us at any time through our contact form.

1. Who we are

Soc-Promotion operates the Site and provides the Services. For the purposes of the EU General Data Protection Regulation (GDPR) and similar data protection laws, we act as the "controller" of the personal data described in this Policy. That means we are responsible for deciding how and why your personal data is processed and for handling it in line with the principles set out below. Our company details are listed in our Terms of Service, and you can contact us about any privacy matter through the contact form on the Site.

2. Scope of this policy

This Policy applies to information we collect through the Site, through your use of the Services, and through your communications with us, such as messages you send through our contact form. It does not apply to third-party websites, applications, or services that may be linked from the Site, each of which has its own privacy practices. We divide the information we handle into two broad categories: personally identifiable information, which can be used to identify you as a specific individual, and non-personally identifiable information, which cannot.

3. Information we collect

We collect only what we need to provide and improve the Services, and nothing for unrelated purposes. The main categories of personal information we collect are:

Email address. We use your email address to create and manage your Account, to keep you informed about your Orders and payments, to respond when you contact us, and, only if you have opted in, to send you updates and offers.
Social media username. When you place an Order, we need the username or link of the profile you'd like to promote so that we can deliver your Order to the correct destination.
IP address. We collect your IP address so that our security systems can detect and prevent abuse, protect the integrity of the Site and its database, and keep the Services running smoothly for everyone.
Communications. When you contact our support team, we keep a record of your message so that we can assist you and improve the quality of our Services. Where such records are kept for quality purposes, they are stripped of any personally identifiable information.

Some Services may not be available if we are unable to collect the information described above, since it is necessary to fulfill your request.

4. How we use your information

We use the information we collect for a limited set of clearly defined purposes:

To provide the Services. We use your details to process and deliver your Orders, manage your Account and Balance, and provide the features of the Site.
To communicate with you. We use your email address to send essential messages about your Account and Orders, to reply to your inquiries, and to notify you about important updates, such as changes to this Policy or, in the unlikely event of one, a data incident.
To support you. When you reach out to us, we use your information to understand your request and provide relevant, timely assistance.
To keep the Services secure. We use technical information such as your IP address to protect the Site against attacks, fraud, and misuse.
To improve our Services. We use aggregated, non-identifying information to understand how the Site is used and to make it more helpful and reliable.
Marketing, with your consent. If you have opted in, we may use your email address to share news, offers, and updates. You can withdraw your consent at any time.

5. Legal bases for processing

Where the GDPR applies, we rely on one or more of the following legal bases to process your personal data: the performance of a contract with you, when processing is necessary to provide the Services you have requested; your consent, for example where you have opted in to receive marketing communications; our legitimate interests, such as keeping the Site secure and improving our Services, provided these interests are not overridden by your rights; and compliance with a legal obligation, where the law requires us to process or retain certain information.

6. Automatically collected information

When you visit the Site, our servers automatically record certain general, non-identifying technical information in log files. This may include the type and version of your browser, the operating system of the device you use, the website that referred you to us, the date and time of your visit, and your internet service provider, along with other similar data.

We use this information to deliver the content of the Site correctly, to optimize the Site, to keep the technologies we rely on running reliably, and, if necessary, to assist authorities in investigating an attack on the Site. This information is stored separately from personal data in our server logs, and it is not used to draw conclusions about individual users.

7. Cookies and similar technologies

Like most websites, we use cookies and similar technologies to help the Site function and to improve your experience. Cookies are small files stored in your browser that hold information about your device and your activity. The cookies we use generally fall into two categories: those that are necessary for the Site to work, and those that help us understand how the Site is used so we can improve it. We do not use advertising, retargeting, or cross-context behavioral tracking cookies. The exact set of cookies may vary over time as we refine the Site. You can manage or block cookies through your browser settings; doing so will not affect the quality of the Services you receive.

8. Third-party services and processors

To provide the Services, we work with a small number of trusted third-party providers that process certain information on our behalf, under data-processing agreements and only for the purposes we specify. In each case, we remain the controller of your information.

Email delivery. We use a reputable third-party email provider to send account, order, and support messages. Your email address may be shared with this provider solely to deliver those messages.
Payment processing. Payments are handled by certified third-party payment providers. The sensitive details of your transactions remain with them, and we do not store your full payment information.
Analytics. We use analytics tools, such as Google Analytics, to understand website traffic in an aggregated way and improve the experience, with IP anonymization enabled where available for added privacy. We do not run advertising, pixels, or retargeting, and we do not share your data for cross-context behavioral advertising. You can opt out of Google Analytics through Google's Opt-out page.

9. How we share information

We do not rent, sell, or otherwise make your personal information available to third parties for their own marketing purposes. We share information only with the processors described above, who help us deliver the Services, and only when required by law, for example to comply with a valid government request, court order, or other legal obligation. If we are ever legally compelled to disclose information, we limit any such disclosure to what is strictly necessary.

10. International data transfers

Some of the providers we work with may process information in countries other than your own. Where personal data is transferred across borders, we take steps to ensure it continues to be protected in line with this Policy and applicable data protection laws, including through appropriate safeguards with our providers.

11. Storage and security

Your information is stored securely on our servers, which are operated and maintained under strict privacy safeguards. We have implemented a range of technical and organizational security measures designed to protect your data against loss, misuse, unauthorized access, and unauthorized modification. We also maintain records of our processing activities to demonstrate compliance with the GDPR. While no system can guarantee absolute security, we work only with authorized processors and continually review our measures to keep your information safe. In the unlikely event that we suspect or discover a data breach, we will notify the relevant supervisory authority and any affected users within 72 hours of becoming aware of it.

12. How long we keep your information

We keep your information only for as long as it is needed for the purposes described in this Policy and to maintain the integrity of our records.

If you have registered an Account, we keep your information for as long as your Account remains active. If you ask us to delete your Account, your personal data may remain in our backup systems for up to 30 days before being permanently removed, so that our backups continue to function correctly.
If you have not registered an Account but shared information with us in order to receive a Service, we retain that information only for as long as necessary to provide the Service, maintain our records, and meet our legal obligations.

13. Your rights

You have a number of rights over your personal information, and we're committed to helping you exercise them. Depending on your location, these rights may include:

Access. You can ask us to confirm whether we process your personal data and to provide you with a copy of it, along with information about how it is used.
Portability. You can request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
Correction. You can ask us to correct or update any personal information that is inaccurate or incomplete.
Erasure. You can ask us to delete your personal information. We will act on removal requests without undue delay and at the latest within 30 days, as required by applicable law.
Restriction and objection. You can ask us to restrict, or object to, certain processing of your personal information.
Withdraw consent. Where we rely on your consent, you can withdraw it at any time, for example by unsubscribing from marketing messages.
Complain. You have the right to lodge a complaint with a supervisory authority if you believe your personal information has been mishandled.

These rights may be subject to certain conditions and limitations under applicable law, for example where they conflict with our legal obligations. To exercise any of them, simply get in touch through our contact form, and we'll be glad to help.

14. Children's privacy

The Site and the Services are intended for adults and are not directed at children. In line with the U.S. Children's Online Privacy Protection Act (COPPA) and similar laws, we do not knowingly collect personal information from children under the age of 13 (or under 16 in certain U.S. states). If you are a parent or guardian and believe that a child has submitted personal information to us, please reach out through the contact form on the Site, and we will take appropriate steps to delete that information promptly.

15. Third-party links

The Site and our emails may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before sharing any information. If you follow a link to a third-party site, you do so at your own risk.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or applicable law. The current version is always available on this page, together with its effective date. When we make significant changes, we will take reasonable steps to let you know. We encourage you to review this Policy periodically so that you stay informed about how we protect your information.

17. Contact us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, we're here to help. The easiest way to reach us is through the contact form on the Site, where our support team will be glad to assist you.

18. Privacy rights for U.S. residents

If you are a resident of California, Colorado, Virginia, or certain other U.S. states, you are granted specific rights regarding your personal information under state laws such as the California Consumer Privacy Act (CCPA).

Right to Know and Access. You have the right to request what categories and specific pieces of personal information we have collected about you over the past 12 months, the sources of that information, and our business purposes for collecting it.
Right to Delete and Correct. You have the right to request the deletion or correction of your personal information.
No Sale or Sharing of Personal Data. We strictly do not sell your personal information for monetary gain, nor do we share it with third parties for cross-context behavioral advertising. We only use basic analytics tools to understand website traffic in an aggregated manner.
Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights.

To submit a request under these laws, please reach out to us through the contact form on our Site. We will verify your request by asking you to confirm the details associated with your Account or Order.