FAQ

Everything you need to know before ordering.

What services does Soc-Promotion offer?

We offer social media promotion for Instagram, TikTok, YouTube, and Facebook. Depending on the platform, you can order followers, likes, views, and Auto-Likes packages — everything you need to boost your profile's visibility and social proof, all in one place.

Is it safe for my account?

Ordering does not give us access to your social media account. We never ask for a password, login, recovery code, OAuth approval, or session token, and nothing is installed or posted from your account.

Across seven years and more than one million completed orders, we have not recorded a single verified customer ban caused by our service. Social platforms remain independent and can change their rules or enforcement at any time, so no provider can promise that platform action is impossible. Our role is to deliver the service without taking control of your account.

Can buying promotion get my account banned?

We have not recorded a single verified customer ban caused by our service across seven years and more than one million completed orders. You do not provide credentials, approve account access, install anything, or allow us to publish from your profile.

That is a strong track record, not a claim that we control Instagram, TikTok, YouTube, or Facebook. Platforms can change their algorithms, validation systems, and policies without notice. Keep your profile public during delivery, use promotion in sensible amounts, and continue publishing your own content.

Do you need my password?

No, never. We do not need your social media password, login, recovery code, OAuth approval, session token, or any other sensitive account credential to deliver our Services. If anyone claiming to represent Soc-Promotion asks for one of these, do not share it.

Will anyone know I bought promotion?

Your order and customer information remain private, and nothing on your profile links back to Soc-Promotion. Delivered followers, likes, and views appear in the platform’s native counters, while profile-based services use real-looking profiles designed to fit naturally alongside ordinary activity.

We cannot promise what another person may infer or how a platform may classify any activity. What we can promise is that we do not publish your order details or require access to your account.

What quality of followers and likes can I expect?

Our services are built to provide a strong, real-looking result in the platform’s native counters. Profile-based packages use profiles with details such as pictures, bios, and posts, with Premium options offering the most complete presentation.

Here, “real” describes the visible platform result: the delivered followers, likes, or views are reflected in the native count. It does not promise that every delivered profile will become an active fan, customer, or regular viewer. If you are deciding between packages, a small test order is a practical place to start.

Will my new followers interact with my content?

Our Services are designed to strengthen visible numbers and social proof, not to replace organic audience building. Delivered profiles are not promised to become active fans, customers, or regular viewers. Additional organic interaction may follow when a stronger-looking profile attracts attention, but it is not guaranteed.

For the best overall result, combine promotion with useful content and consistent posting.

Can I try your services for free?

Sure! We offer free trial packages so you can see how we work before spending anything, and you can claim a new one every 24 hours. Check the Free Promotion section in the menu to see what's currently available.

How do I place an order?

It takes just a couple of minutes:

  1. Choose the service and package that fit your goals.
  2. Enter the username or link of the profile you want to promote — for likes and views you can pick the exact posts.
  3. Complete the payment with your preferred method.

That's it. Your order is queued automatically, and you can track its progress in your account.

Do I need an account to place an order?

You can place your first order as a guest — all we need is your email address. An account is created for you automatically so you can track your orders, and you can set a password for it at any time through account recovery.

What are the requirements for my account?

Just two things: the profile must be public, and the username or link you enter must be correct. We can't deliver to private accounts, so double-check both before ordering. If you spot a mistake right after placing an order, contact support immediately and we'll do our best to help before delivery begins.

When will my order start?

Instagram and TikTok orders usually start within a few minutes of payment and typically within no more than a few hours. Start times for other platforms and individual packages can vary, so the estimate on the relevant Service page is the best guide.

If an order remains unable to start for an extended period because of a service-side technical issue, contact us. We will check it, restore delivery where possible, or review it for a refund under our Refund Policy.

How long does delivery take?

Delivery time depends on the Service, package size, and selected speed. Smaller Instagram and TikTok orders often complete within hours, while larger packages may be delivered in controlled portions to maintain delivery quality and stability. Other platforms can have different traffic and processing models.

Use the estimate on the relevant Service page as your guide. If an order appears to be outside that range, support can check its status.

Can I choose or speed up the delivery?

Many Services include a speed selector, so you can choose the available delivery pace before paying. A running order usually cannot be manually accelerated beyond the selected option because its schedule is part of the delivery process and quality control.

How can I track my order?

Open My Orders in your Account to see each Order’s current status and delivery progress. Expand an Order to view its target, start count, delivered amount, and other available details. We also send an email when the Order is created and again when it is completed.

Is it normal for numbers to drop over time?

Our Services use a non-drop delivery standard, and drops are uncommon. Social platforms can still update their algorithms, validation systems, account checks, or public counters, which may occasionally change a delivered number.

That is why every paid order includes our 90-Day Non-Drop & Automatic Refill Guarantee. Our system monitors the result for 90 days. If it detects an eligible drop, a free refill starts automatically — you do not need to track the count, submit a request, or contact support.

What is the difference between a refill and a refund?

A refill restores an eligible drop after delivery. It is automatic: our system monitors the result for 90 days and starts a free refill when a covered drop is detected, without a support ticket.

A refund is different. It may apply when a service-side problem prevents an order from being delivered for an extended period — usually a few days, depending on the Service and the issue — or when an eligible result cannot be restored successfully through refill. Refunds are reviewed individually and are usually credited to account balance; where appropriate, they may be returned to the original payment method. Full conditions are in our Refund Policy.

Can I change or cancel my order after paying?

Orders enter the delivery queue automatically, so a running order usually cannot be changed or cancelled. If you entered the wrong target, contact support as soon as possible. If delivery has not started, we may still be able to correct it.

An error in the username, link, privacy setting, or selected content does not create an automatic right to a refund because resources may already have been committed. Even so, we review each situation individually and look for a reasonable solution whenever possible.

Can I set my profile to private or change my username during delivery?

Please keep the target public and unchanged throughout delivery and the 90-day protection period. Making a profile private, changing its username, or otherwise making the target unavailable can interrupt delivery and prevent our monitoring system from verifying a covered drop.

Problems caused by those changes are not automatically eligible for a refund or refill. If it happens, restore the original public target and contact support; we will review the situation individually.

What happens if I delete the post I ordered for?

Deleting or archiving the target post makes delivery and refill monitoring impossible. Orders affected by a customer-controlled deletion are generally not eligible for a refund or refill, although support can still review unusual circumstances individually.

Can I use several promotion providers at the same time?

We recommend finishing one campaign before starting another on the same profile or post. When several providers deliver to the same counter at the same time, our system cannot reliably attribute changes or identify an eligible drop.

Overlapping third-party campaigns are therefore outside automatic refill coverage, and we cannot refund or refill activity supplied by another provider.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, and cryptocurrency when shown at checkout. Payments are processed by certified providers, and we do not store your full card details.

Do you accept PayPal?

Not at the moment. You can pay with any major card, Apple Pay, Google Pay, or cryptocurrency instead.

What currency will I be charged in?

All prices on the site are in US dollars (USD). If your card uses another currency, your bank converts the amount at its own rate and may add a small conversion fee — that's why the final charge can differ slightly from the displayed price.

Why was my payment declined?

The most common reasons are:

  • insufficient funds;
  • a card limit on online or international payments;
  • invalid card details;
  • a temporary issue on the bank's side.

Try again, use a different card or method, or check with your bank. Still stuck? Write to our support team and we'll help you figure it out.

Do you offer discounts or bonuses?

Yes — every balance top-up earns a bonus. Top up in the Top up section of your account and pay for orders straight from your balance. Card payments get +3% from $25, +5% from $100, and +7% from $250. Crypto payments earn much more: from +25% on a $5 top-up to +32% from $250. The bonus is credited automatically and can be spent exactly like your own funds — current tiers are always shown on the Top up page. We also offer free trial packages every 24 hours.

Do you have a referral program?

Yes! Share your personal referral link and earn 40% of every payment made by the users you invite — for as long as they keep ordering. Rewards are credited straight to your account balance, ready to spend on any service. You'll find your link and full stats in the Referrals section of your account.

Can I split likes across multiple posts?

Yes — when ordering likes, you can distribute the package across up to 8 posts. Just select the posts you want during checkout.

How do Auto-Likes work?

Auto-Likes deliver likes to your new posts automatically, so you don't have to place an order every time. A few things to know:

  • our system checks your account for new posts every few minutes;
  • one order covers up to 10 new posts;
  • Auto-Likes apply only to posts published after the order — for existing posts, use the regular Likes service.

Can I order the same service for the same post again?

Yes — just wait until the previous order is fully delivered, then place a new one.

Can I order promotion for someone else's page — a brand or a client?

Yes. As long as the profile is public, you can order promotion for any account — your own, your brand's, or one you manage for a client. Just enter the username and complete the order as usual.

What if I need a bigger or custom package?

If the listed packages aren't big enough for your goals, contact our support team and we'll put together a custom offer for you. One thing to keep in mind: a package can't be split between several accounts — each account needs its own order, though you can place as many orders as you like.

Can I get an invoice for my payment?

Yes — send us a request through the contact form, mention your order or payment number, and we'll email the invoice to you.

How fast does support reply?

Our support team is available 24/7 through the contact form. We usually reply within a couple of hours — if it takes a little longer, we're probably in a different time zone, and we'll get back to you as soon as your message reaches the team.

Have more questions?

Ask us anything — our friendly support team replies fast, even in the trickiest situations.

Ask us anything

We Accept

  • VISA
  • Mastercard
  • Apple Pay
  • Google Pay
  • Crypto

All payments are processed by certified payment providers with the highest security standards.