FAQ

What kind of services do you sell?

We sell the most demanded digital activity on a number of social media. This includes YouTube, Instagram, TikTok, Twitter, Facebook, and Telegram. Depending on the social media, you can get likes, views, or followers.

Is your service available worldwide, or only in a number of selected regions?

We offer our services worldwide. No matter where you are located, you'll get your orders fulfilled fast.

When can I expect the delivery of my order?

Usually, it takes around 1 hour to start the order. In rare cases, there might be some delays, but if you're experiencing a delay for longer than 72 hours, you're eligible to receive a refund.

How fast can I receive the ordered service?

Right after we receive your payment, the process to fulfill your order starts. However, for more naturally-looking results we tend to give you desired activity in portions. For example, if you ordered 5000 new followers, you can't expect them to appear in just a few hours, because Instagram algorithms will mark this activity as suspicious and might even mute or block your account. This is why big orders take some time to be fully received.

Am I receiving the best quality services?

We have affordable prices and lots of kind reviews from people who already got their orders delivered and were quite happy about it. Check the stats on our main page to make sure you can trust us!

How safe is your payment system?

Every transaction on our website is secured. Our staff doesn't have access to your bank account data — everything is processed via a secure line provided by a trusted payment system.

Are your packages suitable for my promotion goals?

Anyone who might benefit from additional social media activity is a great candidate for our services. Whether you're an influencer, a business of any kind, or a non-profit organization, you'll be able to achieve your marketing and business goals with our packages.

Will you need my password?

No, we don't need your password or any other personal data to provide you with our services.

Why can't I get a bigger number of followers/likes/views a day?

Most social media use algorithms to detect suspicious activity such as sudden increase of followers, likes, or views. In order to protect your account, we spread the number you ordered over time. And if you need bigger numbers than the ones that we offer for any kind of social media, contact us and we'll discuss an individual offer.

Can I purchase for an account that I don't have access to?

Yes, you can. All you have to do is make sure this account is public. Then you can paste the username, complete your payment, and the account will receive the ordered amount of activity.

Do you offer discounts?

Yes, we have a customer loyalty program.
When funding the account for the amount from $10, you will receive a bonus of 10% to 50%.

If I purchase a package from your site, will other users be able to trace my transactions?

No, we make our services look as natural as possible. Your transactions are safe & secure, no one is able to see them or trace them to your account.

Can I re-order the same service for the same published posts?

Yes, you can — but only when the previous order is fully delivered.

What about premium class service or customized orders with bigger numbers?

Yes, if you need numbers bigger than we offer or more complex orders, you can contact our team. We'll find the best solution crafted solely for your needs, but keep in mind that this kind of service will cost more than regular ones.

What are your thoughts on the simultaneous ordering of service from several companies?

We don't recommend itthat. The use of multiple services might mark your account as suspicious and we take no responsibility if your actions outside our service will result in account suspension.

What if I delete the post for which the service is ordered?

We provide our services only for present posts. If you delete a post, we'll suspend our service for this publication without the right to get a refill or refund. Make sure that posts you're ordering our services for are relevant and won't be deleted.

Can I turn my account private after ordering a service?

We don't have technical opportunities to deliver our services to private accounts — no one, in fact, has. Make sure the account you're purchasing for is public. If you made it private shortly after placing an order, make it public again and contact our team in order to resume service delivery.

Why are your services unavailable for private accounts?

Private accounts are meant to be protected from unwanted attention, allowing access to their content only to reviewed and accepted accounts. There is no legal way to gain access to private account content without asking permission to follow. Therefore, we can't provide either organic or non-organic engagement to closed accounts.

Can one service order be changed for another?

Unfortunately, there's no way to substitute orders because they're sent to delivery right after we received your payment. If you made a mistake while ordering a service, please contact us so we can help you.

Can I order services for old posts?

Yes, you can. Just make sure these posts are public and not archived.

Can I customize my order to distribute a package of followers among different accounts?

Unfortunately, we can't split one package among different accounts. Every account has to have its own order placed.

Can likes that I ordered be distributed among different publications?

Yes, you can split the number of likes you order among up to 8 posts. You can set this parameter while customizing your package.

What should I know about automatic likes?

There are a few things to keep in mind while ordering auto likes:

• our algorithm checks your account for new posts every 3 minutes;
• one order can deliver the desired number of likes to 10 new posts;
• this service provides likes only for new posts. For getting more likes for older posts, use our "Likes" service.

How do I cancel my auto-subscription or running order?

If your order is still running, there's nothing we can do to stop it. If you want to cancel your subscription after the order is fulfilled, please contact us so we can help you.

What kind of followers can I expect after ordering new followers from you? Will they be authentic and active?

You can personally choose the quality of followers — it can be bots or real people. Some of the authentic followers will have only a profile bio filled and a few posts on their profile, and some will be active real people. Their location cannot be fully traced, but usually, it's mostly European & Asian users.

Can I get a preview or demo of your services for free?

Sure! We offer free packages to showcase our services — you can order a new one every 24 hours. Click "Free Promotion" to learn more about this offer.

Uh-oh. I paid for new followers, and now they're unfollowing me. What should I do? Can I get compensation if the drop rate is too big?

Unfortunately, there always will be a drop rate to some extension. We do our best to provide you with high-quality followers, but unfollowing is a natural thing that goes beyond our opportunities. If you see a dramatic drop in your followers number, please contact us so we can see what can be done.

Why are my Instagram likes dropping in numbers?

Instagram tends to hide a certain amount of likes from the public eye. This is usually done in concern for users' mental health. If you notice a big decrease in likes, contact our team and we'll check and fix this issue for you.

I got new followers from you, but they're not active and won't interact with my content. Is it how it is supposed to be?

Depending on what option you chose, you'll either receive follows from real and active people, naturally-looking accounts without much activity, or from bots. If you want a boost in engagement from your new followers, make sure you ordered the Premium option for a package that includes follows from real and active people.

How can I order a package?

It's simple!

1. Choose a service you'd like to order from us.
2. Choose a suitable package, enter your e-mail and account's username.
3. Click "Order" and proceed to order details.
4. After that, choose your preferred payment option and complete the payment.

What payment options do you accept?

We accept Visa, MasterCard, and American Express cards from banks worldwide. You can also pay with Apple Pay or Google Pay.

Can I use PayPal?

Unfortunately, we don't accept PayPal payments. Alternatively, you can pay via Google Pay or with your credit card.

My payment is declined. Why?

If your payment is declined, this can be due to one of the following reasons:

• the online payment limit is reached;
• server-side errors;
• insufficient funds;
• invalid payment data;
• international payment restrictions;
• a daily number of transactions is reached.

What is the currency of the payment?

Your card will be charged in the currency of your bank country. If you live in the US, the payment will be in USD, if you live in the UK — your receipt will be in GBP. We don't charge any extra fees for international payments, but please beware that your bank might do so.

Do you accept credit or debit cards?

Yes, we work with both options — whatever's more convenient for you.

I got charged a different amount of money than expected. Why?

We charge the exact amount of money that we display in our offers. If you were charged extra money, this might be due to your bank's or country's extra fees.

Can I get a payment invoice?

Yes. To do so, fill a contact form with such an inquiry, and we'll send the invoice to the e-mail you mentioned in the contact form.

How long will it take to get my order delivered?

Your order will start within 24 hours after we received your payment. The delivery can take from 72 hours to a few more days depending on the kind of service and amounts you choose for your package. If your order didn't start 72 hours after payment, you're entitled to a refund.

Can you expedite the delivery?

You can control the speed of delivery depending on the service. Unfortunately, we can't possibly expedite the delivery due to technical restrictions. But you still can choose the speed of delivery before completing your order.

What is the difference between a Refill and a Refund?

A refund takes place if you didn't receive the services you ordered from us or canceled them.
A refill is a way to, well, refill missing numbers of likes or followers. For example, if you ordered likes from us and after the delivery, there was a huge drop in them on some of the posts you've ordered likes for, you're entitled to refill, so we can add up some likes to the number you ordered.
Both processes are not automated — you have to contact us in order to receive a refill or a refund.

How long does a Refill or a Refund take to process?

Refill and Refund transactions are processed within 3 working days. Please note that money will go to your Soc-Promotion balance, not your bank account. In some cases, we might favor a withdrawal to your personal account. To learn more about our Refund policies, please read our Terms of Service.

Our working hours

Send your information requests any time you want. We do our best to provide you with fast answers. If we didn't respond within 1-2 hours, that means you're in a different timezone than our Support team. Please be patient — we will answer you as soon as we receive your request.

Our contact information

We're always ready to answer your questions. If you need our help or want to discuss individual service plans, please contact us via the contact form.